FAQs
Ordering
How long does production take?
Once we have approval for artwork to be reproduced, most orders are produced within 5–10 business days. On some products we can offer expediated production for a small fee. If your order is urgent, please contact us before ordering and we'll do our best to assist.
Do you ship Australia-wide?
Yes. We securely package and ship metal prints throughout Australia.
Can I collect my order?
Yes. Collection is available from our showroom in Lonsdale, South Australia.
Can I order a custom size?
Yes. If you're looking for a size that isn't listed on our website, please contact us here and we'll provide a custom quote.
ChromaLuxe Metal Prints
What is a ChromaLuxe metal print?
A ChromaLuxe metal print is created by infusing your image directly into a specially coated aluminium panel using heat and pressure. The result is exceptional colour vibrancy, outstanding detail and long-lasting durability.
Why choose a metal print over canvas?
Metal prints offer sharper detail, greater colour depth and a modern frameless appearance. They are also more resistant to fading, moisture and everyday wear than traditional canvas prints.
Are your prints made in Australia?
Yes. Every Premium Metal Print is produced in Australia using genuine ChromaLuxe aluminium panels.
Do metal prints fade?
ChromaLuxe metal prints have been independently tested for image permanence exceeding 60 years under normal display conditions.
Are metal prints waterproof?
Yes. ChromaLuxe metal prints are moisture resistant and suitable for humid environments where traditional paper prints may be affected.
Surface Finishes
Which finish should I choose?
Gloss White is our most popular finish and suits the majority of images. If you're unsure, head to our Surface Finishes page for more information.
What's the difference between Gloss and Matt?
Gloss finishes maximise colour vibrancy, contrast and depth, while Matt finishes reduce reflections and glare.
What is Aluminium finish?
Aluminium finishes allow the brushed metal surface to show through areas of the image that would normally appear white, creating a unique metallic effect.
Mounting & Display
What is a hidden frame?
A hidden frame is an aluminium mounting system attached to the rear of the panel. It creates the appearance that your artwork is floating approximately 20mm from the wall.
Are metal prints ready to hang?
Prints ordered with a hidden frame arrive ready to hang.
Can I frame my metal print?
If you would like to arrange to have your print framed please select the Panel Only option. Please note we do not offer framing.
Can I display my print on a desk or shelf?
Yes. Our Desktop Easel option is designed specifically for smaller prints sizes to display prints on desks, shelves, reception areas and bedside tables.
Care & Longevity
How do I clean my metal print?
Simply wipe the surface with a soft cloth and standard glass cleaner or household cleaner.
Are metal prints scratch resistant?
ChromaLuxe prints are highly durable and resistant to everyday wear, although they should still be handled with care.
Can I display a metal print in a bathroom?
Yes. Their moisture-resistant surface makes them ideal for bathrooms and other humid environments.
Trade & Professional Services
Do you offer trade pricing?
Yes. We work with photographers, artists, interior designers and commercial clients. Contact us to discuss trade pricing and larger projects.
Can I order multiple prints from the same image?
Absolutely. You can order multiple sizes and finishes from the same image.
Do you offer commercial or business installations?
Yes. We regularly work with businesses, offices, hospitality venues and commercial projects. Contact us to discuss your requirements.