Refund policy

Returns & Refunds

As every Premium Metal Print is custom made to order, we do not accept returns or offer refunds for change of mind. This includes situations where you ordered the wrong size, no longer require the item or simply changed your mind.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If your order arrives with a manufacturing fault, is damaged during transit, or otherwise fails to meet the consumer guarantees under the ACL, please contact us as soon as possible. We'll assess the issue promptly and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

To help us resolve your claim as quickly as possible, we recommend contacting us within 30 days of delivery and including:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging (if the item was damaged during transit)

Return Freight

If a return is required due to a manufacturing fault or another issue covered by the Australian Consumer Law, you may be entitled to recover reasonable return shipping costs. Please retain any shipping receipts.

If we ask you to return your order, we recommend using the original packaging where possible. If the original packaging is no longer available, please package the item securely to help prevent damage during transit.

Returning Your Item

Before returning any item, please contact us so we can assess the issue and, where applicable, provide you with a Return Authorisation Number (RAN) and return instructions.

Using a trackable shipping service is recommended, as returned items remain the responsibility of the sender until they have been received by Premium Metal Prints.

Need to Make a Return?

If you believe there's an issue with your order, we're here to help.

Please contact us before returning your item.

Email: enquiries@premiummetalprints.com.au

Address: Premium Metal Prints, 10/95 O'Sullivan Beach Road Lonsdale SA 5160