Return Policy
You have the right to ask for a replacement or refund under Australian Consumer Law for products and services bought on or after 1 January 2011.
You can request a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the item or have no use for it. Please note that gift cards and graphic design services are non-refundable.
Replacement and/or store credit
As our products are highly personalised and/or printed to order, we can only offer a replacement or store credit in the following circumstances:
Please read our Terms of Service before claiming a refund, to guide you as to whether you got what you ordered or whether you can claim a replacement or refund.
A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules.
Our prints rarely suffer from defects and are carefully packaged for shipping. However if your item does arrives a little worse for wear please email us a clear photo with a description of the damage so that we may assess it for you.
Return Freight
You will be responsible for paying any return freight costs for your item. Freight costs are non-refundable. However, you are entitled to recover reasonable freight costs from the business if the product is confirmed to have a problem, so please keep your receipts. Please note that all goods remain the responsibility of the customer until they are received by us. We suggest that any return freight is trackable.
Although goods do not have to be returned in their original packaging, it is preferred. If you have not kept the packaging you must endeavour to package the goods in a similar fashion to protect the item from damage as best you can to avoid delays.
Any returns as set out above may only be made after a Return Authorization Number (RAN) has been issued by us. We reserve the right to refuse any returns if this procedure is not followed.
To obtain your RAN, you must contact us via email, including the details of your purchase and your order number, to inform us of your intentions. This must be done within 30 days of receiving your order.
Email: enquiries@premiummetalprints.com.au or write to Rewards International, 10/95 O'Sullivan Beach Rd, Lonsdale SA 5160, Australia.
Please ensure that to enclose a copy of your invoice so that we can identify your consignment on arrival.