Shipping policy

Every Premium Metal Print is made to order in our South Australian workshop. Once you've approved your artwork proof, our team carefully produces, inspects and packages your print before it's dispatched.

Below you'll find everything you need to know about production, delivery and collection.

Production Time

Once your order has been placed, payment has been confirmed and your artwork proof has been approved, our standard production time is 5–10 business days, unless you've selected Expedited Production on eligible products.

Additional production time may be required for custom artwork, photo editing or special design requests.

If you need your order for a birthday, exhibition or special event, please contact our team before placing your order and we'll do our best to meet your required timeframe.

Delivery

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information so you can monitor your delivery.

Delivery timeframes are in addition to production times and are estimates only. They may vary depending on your location and circumstances outside our control. While we work with trusted courier partners, we'll do everything we reasonably can to assist if your delivery is delayed.

Every Premium Metal Print is carefully packaged using protective materials to help ensure it arrives safely and in excellent condition.

Local Pickup

You're welcome to collect your order from our showroom in Lonsdale, South Australia.

Simply select Local Pickup during checkout and we'll notify you by email when your order is ready for collection.

Delivery Information

Please ensure your delivery address and contact details are correct when placing your order.

If you need to update your delivery address, please contact us as soon as possible. We can usually make changes before your order has been dispatched; however, changes cannot be guaranteed once your order has entered the shipping process.

If an order is returned to us due to an incorrect address, failure to collect the parcel or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be re-dispatched.

If you're ordering for a specific event or deadline, we recommend placing your order as early as possible and contacting us before ordering so we can discuss your timeframe.

Need help?

If you have any questions about production, delivery or collection, please contact us at enquiries@premiummetalprints.com.au. Our team will be happy to assist.

Looking for information about returns or refunds? Visit our Returns Policy.